How do I connect Telegram?

Create a bot with BotFather, copy the token it gives you, and paste it into the Channels page in Paperchat. Choose which trained chatbot should answer and it goes live immediately.

Do I need to host anything?

No. Paperchat receives the messages and replies, so there is no server, webhook or script for you to run or keep alive.

Is it a different chatbot from my website one?

No, it is the same agent with the same knowledge base. Update your content once and the answers change on every channel.

Can it answer in group chats?

Telegram bots receive messages in groups where they are added and permitted to read them. Most businesses use a direct bot chat for support, which keeps conversations one to one.

Can it check orders or stock?

Yes, on stores connected to Paperchat. Shopify, WooCommerce and WordPress connections are free on every plan, and paid plans add systems like Stripe and HubSpot.

What language does it reply in?

Whichever language the customer writes in, across more than 58 languages, decided per message rather than per bot.

Where do the conversations go?

Into the same Paperchat inbox as your website, Instagram and Messenger conversations, with search, status and the full transcript.

Can my team take over?

Yes, on paid plans. The customer stays in Telegram while your team replies from the Paperchat inbox.

Does it cost extra to add Telegram?

Channels are part of your plan. You spend message credits when the agent answers, the same as anywhere else, so cost follows conversation volume rather than the number of channels.

Can I turn it off at busy times?

Yes. A channel connection can be disabled from the dashboard, and individual conversations can be switched to staff mode so the agent stops replying in them.

A Telegram AI chatbot trained on your business

Telegram is where a lot of businesses now do their fastest customer conversations, and where most of them are still answering by hand. Paperchat connects to your Telegram bot with a token and answers there using the same knowledge base as your website agent: your pages, your documents, your notes, and live lookups in connected systems like Shopify or WooCommerce. Replies arrive in seconds at any hour, in whatever language the customer writes in. Everything lands in the same inbox as your other channels, so a conversation that starts in Telegram can be finished by a person without anyone losing the thread.

Create your own chatbot See pricing

Connect with a bot token
Same knowledge as your website agent
One shared inbox

In a Telegram chat

Are you open on Sunday?

Sunday hours are 11am to 4pm, with the kitchen closing at 3pm.

Can I book a table for six?

I can pass this to the team to confirm, or you can book directly on the site. Which would you prefer?

Connected in a few minutes with a bot token

Telegram bots are created through BotFather, which gives you a token. Paste that token into Paperchat, point it at the chatbot you have already trained, and the connection is live. There is nothing to host, no webhook to configure by hand and no server to keep running.

If you already have a website agent, this is not a second chatbot to maintain. It is the same agent with the same knowledge, answering in a new place, so an update to your knowledge base changes the answers everywhere at once.

Connecting Telegram

1Create a bot with BotFather and copy the token
2Paste the token into the Channels page in Paperchat
3Choose which trained chatbot answers there
4Message your bot to check the first reply

It can look things up, not just talk

A Telegram conversation is usually short and practical: is this in stock, where is my order, what time do you close, how much is delivery. On connected stores the agent can query the answer live rather than sending someone back to the website.

Shopify, WooCommerce and WordPress connections are included on every plan. Paid plans add Stripe, Zapier, HubSpot and others, so the agent can check a payment or create a record without a person doing it manually.

An order check in Telegram

Order 88213?

Performed actionWooCommerce

It was packed this morning and goes out on today's collection.

Perfect, thanks.

Put this on your site today

Train a chatbot on your own content, connect what it should be able to do, and have it answering in the time it takes to make coffee. The free plan needs no card.

Create your own chatbot

Handover without leaving Telegram

When a question needs a person, the conversation switches to your team while the customer stays in Telegram. Your team replies from the Paperchat inbox and the customer sees the reply in the chat they were already using.

Your team can also be notified in Telegram itself, which suits businesses that already run their internal coordination there and do not want another dashboard open all day.

When a person is needed

Same thread
The customer stays in Telegram
Full history
Your team sees everything already said
Notifications
In Telegram or Slack
One inbox
Alongside web, Instagram and Messenger

Useful for support, ordering and communities

Telegram gets used differently depending on the business. Shops use it for order updates and quick stock questions. Service businesses use it for bookings and availability. Communities use it for the same twenty questions asked by every new member.

Because the agent answers from your own content, it fits all three without configuration. Give it your FAQ, your policies and your notes, and it will answer whichever version of those questions your audience actually asks.

Common Telegram uses

1Order status and delivery questions for shops
2Opening hours, availability and bookings for services
3Onboarding questions in a community or channel
4Product and pricing questions from repeat customers

Frequently asked questions

Running an AI chatbot on Telegram

Telegram occupies an unusual position for businesses. It is not a marketing channel in the way Instagram is, and it is not a support desk in the way email is. It is where customers who already know you go when they want a fast, informal answer, which makes it both high value and easy to neglect. Messages arrive at all hours from people who expect a reply in minutes, and most small teams simply cannot service that expectation by hand.

An AI chatbot fits that shape well, provided it is genuinely trained on your business rather than being a generic assistant with your logo. Paperchat trains on your website, uploaded documents and pasted notes, so it can answer the practical questions Telegram attracts: opening hours, availability, delivery windows, order status, whether you cover a particular area. Setup is a bot token from BotFather pasted into the dashboard, with nothing to host and no webhook to configure.

The more useful capability is lookups. On connected stores the agent can search the catalogue or check an order during the conversation, which turns a Telegram thread from a signpost into a resolution. Shopify, WooCommerce and WordPress connections are available on every plan including the free one, and paid plans extend that to systems like Stripe, HubSpot, Pipedrive and anything reachable through Zapier.

Because it is the same agent that runs on your website, there is no second knowledge base to maintain and no risk of the two contradicting each other. Update a policy once and every channel reflects it. Conversations from Telegram land in the same inbox as web, Instagram and Messenger, so your team sees one queue rather than switching between apps, and handover moves the conversation to a person without the customer having to leave the chat they started in.

It is worth being clear about the limits. A Telegram bot is excellent at answering, checking and routing. It is not a replacement for a person on complex, sensitive or high value conversations, and it should not pretend to be. The setup that works is a fast agent handling the routine majority, an obvious path to a human for the rest, and one inbox where the whole history is visible regardless of which channel it came through.

More ways to use Paperchat

Channels

Pricing

Start on the free plan with no card. One credit is used per answer, so you only pay for conversations that actually happen.

Free

$0per month

100 message credits (~20+ conversations)
1 AI chatbot
800 KB knowledge base
1 team member
Shopify, WooCommerce & WordPress actions

Start free

Basic

Pro

$99per month

10,000 message credits (~2500+ conversations)
3 AI chatbots
40 MB knowledge base
4 team members
Conversation history

Choose Pro

Larger plans and a lifetime option are on the pricing page.