An AI chatbot for WooCommerce that reads your own store

WooCommerce stores tend to be run by small teams who are also doing everything else, which makes support automation more valuable here than almost anywhere. The questions arriving in your inbox are predictable: stock, sizing, shipping cost, delivery time, returns window, and above all where an order has got to. They are also the questions least worth a person's time, because the answer already exists in the store. The trick is connecting a chatbot to that data rather than asking it to memorise a copy of your website.

This is where the technical detail matters. A chatbot that has been trained on a crawl of your product pages is working from a snapshot, and snapshots go out of date the moment stock moves. Paperchat instead queries WooCommerce during the conversation, through an MCP plugin that runs on your own WordPress install. Your data stays on your infrastructure, the token you issue can be revoked from the admin, and the answers a customer receives reflect the store as it is at that second: current price, current variants, current stock.

Training covers everything that is not a product. Paperchat reads your WordPress pages and posts, accepts uploaded PDFs and lets you paste in plain text for the policies that were never written down anywhere public. That combination is what lets it answer both halves of a typical conversation, the specific question about a product and the general question about how your shipping works, without switching tone or contradicting itself.

Cost is usually the deciding factor for smaller stores, and the pricing model is worth checking carefully. Paperchat charges by message credits rather than per seat: one credit per answer, no charge for adding a colleague, no setup fee. The free plan includes 100 credits and the WooCommerce connection, which is enough to put a real agent in front of real customers and judge it on its actual answers rather than on a demo. When volume grows, you move up a plan for more credits rather than paying for more people.

The last thing to consider is coverage. WooCommerce customers message on Instagram and Messenger as readily as they use the website widget, and those conversations usually happen somewhere your website chat plugin cannot see. Paperchat runs one trained agent across the widget, Instagram, Messenger and Telegram, with a single inbox behind them, so the conversation history is complete no matter where the customer started.